Thrive Learning experienced a major incident on February 24, 2026 affecting UK Platform - Prod and MENA Platform - Prod and 1 more component, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2026, 10:21 AM UTC
We are currently investigating an issue with creating new users when provisioning via SCIM. Our teams are working to identify the root cause and provide a suitable solution Initial checks have shown that updating existing users via SCIM and managing users via other provisioning methods is not impacted.
- identified Feb 24, 2026, 10:35 AM UTC
The cause of this issue has been identified and we are currently implementing a solution followed by testing
- monitoring Feb 24, 2026, 12:26 PM UTC
A fix has been released and initial monitoring has confirmed the issue to be resolved. We will continue to monitor for any further problems before fully closing the incident
- monitoring Feb 24, 2026, 12:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 24, 2026, 04:55 PM UTC
This incident has been resolved.