Thrive Learning incident
Kiki - we're investigating performance issues
Thrive Learning experienced a minor incident on June 15, 2026 affecting UK Platform - Prod and UK Platform - Staging and 1 more component, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 10:29 AM UTC
We're aware that Kiki is currently responding slowly, and that some replies are not drawing on your organisation's own content - so answers may be more generic than usual. Our team is actively investigating and working to restore full service. We'll provide a further update as soon as we know more.
- identified Jun 15, 2026, 10:45 AM UTC
We've identified the cause of the issue affecting Kiki and are rolling back to a more stable release. You may continue to see slower responses and more generic replies while this completes. We'll confirm once full service is restored.
- monitoring Jun 15, 2026, 12:07 PM UTC
We have rolled back to a more stable release and applied updates to improve performance. We're now monitoring to confirm Kiki has returned to normal. Responses should be back to full speed and drawing on your organisation's own content again. If you're still seeing issues, please refresh your browser. We'll confirm once we're satisfied the issue is fully resolved.
- resolved Jun 15, 2026, 03:25 PM UTC
Following a period of monitoring, we're confident this issue is now fully resolved. If you continue to experience any issues, please refresh your browser, and contact our Support team (https://thrivelearning.zendesk.com) if they persist. We appreciate your patience and understanding while we worked to resolve this.