Thrive Learning experienced a major incident on November 10, 2025 affecting UK Platform - Prod, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2025, 10:52 AM UTC
We are currently investigating an issue resulting in degraded platform performance. Specifically, we are seeing Audience and Collaborations listings impacted but the issue may also be seen in other areas.
- investigating Nov 10, 2025, 10:59 AM UTC
We are continuing to investigate an issue resulting in degraded platform performance across multiple pages within the platform. Our engineers are working on this as the highest priority.
- investigating Nov 10, 2025, 11:55 AM UTC
Our teams are continuing to investigate the root cause of this issue but we have identified specific services which have encounted errors and an increased requests earlier this morning. We have scaled up these services to manage an uplift in requests and help improve while further investigations are taking place.
- monitoring Nov 10, 2025, 12:07 PM UTC
A root cause of the issue has been identified and contained. We're now monitoring services and we can see that the problem has now stabalised.
- monitoring Nov 10, 2025, 03:49 PM UTC
Our monitoring uncovered some challenges with searching. We are in the process of restarting impacted clusters to rectify any lingering search issues. This should complete within the next hour.
- monitoring Nov 10, 2025, 04:13 PM UTC
All clusters have now been restarted. We are continuing to monitor services.
- resolved Nov 10, 2025, 05:26 PM UTC
All services have been restored and everything is functioning as expected.