Thrive Learning experienced a notice incident on November 18, 2025 affecting Thrive Help and Thrive Support, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Thrive HelpThrive Support
Update timeline
- monitoring Nov 18, 2025, 02:05 PM UTC
Ongoing network issues with a 3rd party CDN service is currently impacting our Thrive Help and Support portals. We are monitoring for further updates as theyare communicated The issues do not impact the Thrive platform directly but may impact content that utilise these services
- resolved Nov 18, 2025, 03:10 PM UTC
An update has been communicated to say that a fix has been implemented and we have confirmed that our impacted services are now working as expected. The 3rd party service is continuing to monitor for any errors.