Thomson Reuters Legal had 63 outages in the last 2 years totaling 203h 9m of downtime — averaging 2.6 incidents per month.
There were 63 Thomson Reuters Legal outages since July 16, 2025 totaling 203h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue in US region
We are continuing to investigate this issue.
This incident is currently resolved.
We are currently experiencing an issue with the Search & Summarize skill for Practical Law Canada. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
This incident has been resolved.
We are currently experiencing degraded performance with the AI Assisted Research feature in the AU & UK regions for CoCounsel. Users may experience errors or receive a "No relevant information found" response. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”
We are continuing to investigate this issue.
This incident has been resolved.
Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
This incident has been resolved.
Investigating - We are currently experiencing an issue with our CoCounsel Core, CoCounsel Drafting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Resolved - Cloudflare has implemented a fix, and the incident has now been resolved
Investigating - We are currently experiencing an issue with our CLEAR, CLEAR API, CLEAR Batch service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Resolved - A fix has been implemented, and the issue has now been resolved.
Internal monitoring identified an outage with the third-party service provider. This might be affecting HighQ clients utilizing Cloudflare DNS. For more information please visit, https://www.cloudflarestatus.com/
Cloudflare have implemented a fix and the incident has now been resolved.
We are currently experiencing an issue with our UK HiqhQ (Collaborate) and UK HiqhQ (Publisher) service, a subset of instances are temporarily unavailable due to a data center power issue. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
We are seeing positive progress following the earlier power issue. Key network equipment is now coming back online, and we expect network connectivity to be restored soon. Once fully operational, impacted services should begin recovering. Thank you for your patience as our team continues to monitor the situation closely.
The issue was resolved after our data centre partner restored power to the affected equipment. Our team worked closely with them throughout the process and took additional steps to bring all systems and services back online. All impacted services are now restored. We will continue to monitor closely to ensure everything remains stable. Thank you for your patience and understanding.
CoCounsel 2.0 - We are aware that some users are encountering issues with the File Upload button not being available. Signing off and back on should re-enable the button. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
The CoCounsel 2.0 - File upload button not being available incident is now resolved. We’re sorry for any inconvenience caused by this issue.
We are currently experiencing an issue with the application contents on the website with our Westlaw Canada service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
The application content on the website for the Westlaw Canada service has been restored successfully, and the content is now available. If you have any questions, please contact Customer Support.
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
We are continuing to investigate this issue.
This incident has been resolved.
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.
Empathize with those affected and let them know everything is operating as normal.