Thomson Reuters Legal incident

Subset of EMEA HighQ instances unavailable

Critical Resolved View vendor source →

Thomson Reuters Legal experienced a critical incident on May 19, 2026 affecting EMEA HiqhQ (Collaborate), lasting 3h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 04:34 AM UTC
Resolved
May 19, 2026, 07:35 AM UTC
Duration
3h
Detected by Pingoru
May 19, 2026, 04:34 AM UTC

Affected components

EMEA HiqhQ (Collaborate)

Update timeline

  1. investigating May 19, 2026, 04:34 AM UTC

    We are currently investigating this issue.

  2. identified May 19, 2026, 05:20 AM UTC

    The issue has been identified and a fix is being implemented

  3. resolved May 19, 2026, 07:35 AM UTC

    This incident has been resolved