Thomson Reuters Legal experienced a major incident on March 30, 2026 affecting UK HiqhQ (Collaborate), lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 10:20 AM UTC
An emergency maintenance activity has been scheduled in the Azure UK region and is expected to take approximately 30 minutes. During this maintenance window, end users may experience a brief service interruption or temporary outage. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share an update once the confirmed start time is available.
- investigating Mar 30, 2026, 11:33 AM UTC
The maintenance window starts now.
- investigating Mar 30, 2026, 12:24 PM UTC
The emergency maintenance has been completed successfully.
- monitoring Mar 30, 2026, 12:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2026, 12:47 PM UTC
The slowness reported earlier has been successfully addressed through a SKU upgrade, and the issue is now resolved. Services have stabilized and should now be functioning normally as expected.