Thomson Reuters Legal incident
iSheet issue some HIghQ customers hosted in EMEA
Resolved after 1 hour 31 minutes, affecting EMEA HighQ (Collaborate), on May 8, 2026.
All services have now been fully restored and are operating normally as of 13:42 UTC. During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service. We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence. Thank you for your patience while we worked to resolve this.
Affected components
Update timeline
- investigating May 08, 2026, 01:15 PM UTC
We are currently investigating this issue.
- resolved May 08, 2026, 02:46 PM UTC
All services have now been fully restored and are operating normally as of 13:42 UTC. During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service. We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence. Thank you for your patience while we worked to resolve this.
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