Thomson Reuters Legal Outage History

Thomson Reuters Legal is up right now

There were 30 Thomson Reuters Legal outages since February 5, 2026 totaling 16h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://legal-status.thomsonreuters.com

Minor February 12, 2026

CoCounsel (All Regions) AI Assisted Research returning errors

Detected by Pingoru
Feb 12, 2026, 02:56 PM UTC
Resolved
Feb 12, 2026, 06:00 PM UTC
Duration
3h 4m
Affected: CoCounsel Core
Timeline · 4 updates
  1. investigating Feb 12, 2026, 02:56 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 12, 2026, 03:48 PM UTC

    Unresponsive or slow chat may negatively impact skills execution - We are currently investigating this issue.

  3. investigating Feb 12, 2026, 04:40 PM UTC

    The issue causing unresponsive/slow chat has been resolved. Chat services are operating normally. we continue investigating the issue for AIAR UK, AIAR for other regions is operational

  4. resolved Feb 12, 2026, 06:00 PM UTC

    Service has been restored and chat performance is back to normal in all regions, including AIAR UK.

Read the full incident report →

Critical February 6, 2026

HighQ CAN1 - Network unavailable

Detected by Pingoru
Feb 06, 2026, 04:52 PM UTC
Resolved
Feb 06, 2026, 05:17 PM UTC
Duration
25m
Affected: CAN HiqhQ (Collaborate)CAN HiqhQ (Publisher)
Timeline · 2 updates
  1. investigating Feb 06, 2026, 04:52 PM UTC

    We are investigating this issue.

  2. resolved Feb 06, 2026, 05:17 PM UTC

    Incident is resolved as of 11:59EST

Read the full incident report →

Notice February 6, 2026

CoCounsel US issues with login and skill execution

Detected by Pingoru
Feb 06, 2026, 01:55 PM UTC
Resolved
Feb 06, 2026, 07:24 PM UTC
Duration
5h 29m
Affected: CoCounsel Core
Timeline · 8 updates
  1. investigating Feb 06, 2026, 01:55 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 06, 2026, 01:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 06, 2026, 02:01 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 06, 2026, 03:23 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 06, 2026, 05:16 PM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 06, 2026, 06:18 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Feb 06, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Feb 06, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Westlaw Advantage AI Deep Research slow processing

Detected by Pingoru
Feb 05, 2026, 08:52 PM UTC
Resolved
Feb 06, 2026, 12:54 AM UTC
Duration
4h 2m
Affected: CoCounsel CoreWestlaw US
Timeline · 3 updates
  1. investigating Feb 05, 2026, 08:52 PM UTC

    We are currently experiencing an issue with the AI Deep Research feature with our Westlaw Advantage service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating Feb 05, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 06, 2026, 12:54 AM UTC

    The issue with the AI Deep Research feature with our Westlaw Advantage service is now resolved.

Read the full incident report →

Major February 5, 2026

HighQ CAN1 (Mississauga) - All instances are down

Detected by Pingoru
Feb 05, 2026, 02:28 AM UTC
Resolved
Feb 05, 2026, 06:23 AM UTC
Duration
3h 55m
Affected: CAN HiqhQ (Collaborate)CAN HiqhQ (Publisher)
Timeline · 4 updates
  1. investigating Feb 05, 2026, 02:28 AM UTC

    We are currently experiencing an issue with our HighQ CAN service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating Feb 05, 2026, 03:10 AM UTC

    Our network vendor is actively engaged, and they are investigating and working to restore service.

  3. investigating Feb 05, 2026, 05:56 AM UTC

    Service has been restored in HighQ CAN (Mississauga). The network issue has been resolved, and connectivity is now back up. All impacted customer instances are fully recovered/operational.

  4. resolved Feb 05, 2026, 06:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Looking to track Thomson Reuters Legal downtime and outages?

Pingoru polls Thomson Reuters Legal's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Thomson Reuters Legal reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Thomson Reuters Legal alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Thomson Reuters Legal for free

5 free monitors · No credit card required