Thomson Reuters Legal incident

Slow performance in UK Azure

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on March 11, 2026 affecting UK HiqhQ (Collaborate), lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 12:06 PM UTC
Resolved
Mar 11, 2026, 02:38 PM UTC
Duration
2h 32m
Detected by Pingoru
Mar 11, 2026, 12:06 PM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating Mar 11, 2026, 12:06 PM UTC

    The instance load time is unusually slow. The support team is currently investigating the issue.

  2. investigating Mar 11, 2026, 12:07 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 11, 2026, 12:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 11, 2026, 02:38 PM UTC

    This incident has been resolved.