Thomson Reuters Legal incident
Service Disruption for HighQ Customers Hosted in UK Datacentre
Resolved after 49 minutes, affecting UK HighQ (Collaborate) and UK HighQ (Publisher), on April 7, 2026.
Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed.
Affected components
Update timeline
- investigating Apr 07, 2026, 12:44 PM UTC
One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.
- investigating Apr 07, 2026, 01:14 PM UTC
We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible.
- investigating Apr 07, 2026, 01:33 PM UTC
Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed.
- resolved Apr 07, 2026, 01:33 PM UTC
This incident has been resolved.
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