Is Thomson Reuters Legal down?

Last checked 5m ago
Current status
Thomson Reuters Legal is down

Active incident: HighQ US Outage

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Thomson Reuters Legal is reporting a major outage right now (last checked 5m ago). 1 active incident on the official status page.

Real-time Thomson Reuters Legal status, recent outages, and incident history: pulled directly from Thomson Reuters Legal's official status page at legal-status.thomsonreuters.com every 5 minutes. Pingoru tracks 43 Thomson Reuters Legal services and has captured 35 incidents in the last 90 days (98.57% uptime). Get email, Slack, Discord, or webhook alerts the moment Thomson Reuters Legal reports a new incident, free for 3 monitors, no credit card.

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Thomson Reuters Legal uptime 98.57% uptime · past 90 days
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Active incident 1

  1. HighQ US Outage
    Ongoing ● 4h 48m
    Started Oct 22, 2026, 01:26 PM UTC
    USA HighQ (Collaborate)
    Timeline · 3 updates
    • investigating · Oct 22, 2026, 01:26 PM UTC

      Users are receiving a "You do not have access to this site" error message when authenticating through CIAM. We are investigating the issue.

    • identified · Oct 22, 2026, 02:19 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Oct 22, 2026, 03:43 PM UTC

      A fix has been implemented and we are monitoring the results.

    Latest: A fix has been implemented and we are monitoring the results.

Recent outages & incidents

Past 90 days
  1. HighQ instances down or inaccessible
    Resolved 1h 51m
    Started Oct 22, 2026, 07:45 AM UTC · Resolved Oct 22, 2026, 09:37 AM UTC
    APAC HighQ (Collaborate)CAN HighQ (Collaborate)EMEA HighQ (Collaborate)OFFSHORE HighQ (Collaborate)UAE HighQ (Collaborate)USA HighQ (Collaborate)USA Gov HighQ (Collaborate)
    Timeline · 3 updates
    • investigating · Oct 22, 2026, 07:45 AM UTC

      We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.

    • investigating · Oct 22, 2026, 07:58 AM UTC

      We are continuing to investigate this issue.

    • resolved · Oct 22, 2026, 09:37 AM UTC

      The issue is mitigated at 3:38 CT.

    Latest: The issue is mitigated at 3:38 CT.

  2. Workspace and File Issues Affecting the new CoCounsel experience in the US
    Resolved 1h 8m
    Started Oct 20, 2026, 08:17 PM UTC · Resolved Oct 20, 2026, 09:25 PM UTC
    CoCounsel Core - US
    Timeline · 5 updates
    • investigating · Oct 20, 2026, 08:17 PM UTC

      We are currently experiencing an issue with our CoCounsel service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

    • investigating · Oct 20, 2026, 08:48 PM UTC

      We are continuing to investigate this issue.

    • investigating · Oct 20, 2026, 08:48 PM UTC

      Login access is available. We are continuing to investigate issues affecting workspaces and files in the new CoCounsel experience in the US.

    • investigating · Oct 20, 2026, 08:52 PM UTC

      We are continuing to investigate this issue.

    • resolved · Oct 20, 2026, 09:25 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. CoCounsel now UK and EU Chats and uploads are failing
    Resolved 4h 30m
    Started Oct 20, 2026, 07:47 AM UTC · Resolved Oct 20, 2026, 12:17 PM UTC
    CoCounsel Core - EUCoCounsel Core - UK
    Timeline · 3 updates
    • investigating · Oct 20, 2026, 07:47 AM UTC

      Cocounsel now UK and EU Chats and uploads are failing We are working on troubleshooting the issue on a TRT call

    • investigating · Oct 20, 2026, 10:39 AM UTC

      Issues are due to an ongoing issue in Google's europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj

    • resolved · Oct 20, 2026, 12:17 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. CoCounsel Core EU – File Upload, Download, and Database Creation Unavailable
    Resolved 1h 17m
    Started Oct 14, 2026, 09:57 PM UTC · Resolved Oct 14, 2026, 11:14 PM UTC
    CoCounsel Core - EU
    Timeline · 2 updates
    • investigating · Oct 14, 2026, 09:57 PM UTC

      We are currently investigating this issue.

    • resolved · Oct 14, 2026, 11:14 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. CoCounsel and CoCounsel New Experience Latency and Errors
    Resolved 1h 23m
    Started Oct 08, 2026, 02:49 PM UTC · Resolved Oct 08, 2026, 04:12 PM UTC
    CoCounsel Core - USCoCounsel Core - UKCoCounsel Core - CAN
    Timeline · 5 updates
    • investigating · Oct 08, 2026, 02:49 PM UTC

      We are currently investigating this issue.

    • investigating · Oct 08, 2026, 02:53 PM UTC

      We are continuing to investigate this issue.

    • investigating · Oct 08, 2026, 03:06 PM UTC

      We are continuing to investigate this issue.

    • investigating · Oct 08, 2026, 03:20 PM UTC

      We are continuing to investigate this issue.

    • resolved · Oct 08, 2026, 04:12 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Thomson Reuters Legal outage history

26 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Thomson Reuters Legal outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 43 components checked every 5 minutes
109incidents recorded
108last 12 months
31last 90 days
12 hourstypical duration, 12 months

The longest incident in the last year, Westlaw Japan AI-Assisted Research Skill Not Available on June 2, 2026, ran for 27 days. 18 maintenance windows announced in the same period.

Most affected components, last 12 months

  • CoCounsel Core - US35
  • USA HighQ (Collaborate)26
  • UK HighQ (Collaborate)25
  • Westlaw US25
  • Westlaw UK14

Latest incidents

  • HighQ US Outage October 22, 2026 · still open · major outage

    Users are receiving a "You do not have access to this site" error message when authenticating through CIAM. We are investigating the issue.

  • HighQ instances down or inaccessible October 22, 2026 · 111 minutes · major outage

    We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.

  • Workspace and File Issues Affecting the new CoCounsel experience in the US October 20, 2026 · 68 minutes · notice

    We are currently experiencing an issue with our CoCounsel service, which is temporarily unavailable. Our team is actively working to resolve this matter as…

Outage history

Past 90 days · 31 incidents View full outage history →