Thomson Reuters Legal incident
Emails not being sent for some HighQ instances in UK
Thomson Reuters Legal experienced a major incident on May 7, 2026 affecting UK HiqhQ (Collaborate), lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
UK HiqhQ (Collaborate)
Update timeline
- investigating May 07, 2026, 01:47 PM UTC
We are currently investigating this issue.
- monitoring May 07, 2026, 02:04 PM UTC
Email services have been restarted, emails have been sent and the backlog has been cleared.
- monitoring May 07, 2026, 02:07 PM UTC
We are continuing to monitor for any further issues.
- resolved May 07, 2026, 02:34 PM UTC
This incident has been resolved.
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