Thomson Reuters Legal incident

AI research features within Westlaw and CoCounsel are failing

Major Resolved View vendor source →
Started
Mar 31, 2026, 10:33 PM UTC
Resolved
Apr 01, 2026, 07:21 AM UTC
Duration
8h 48m
Detected by Pingoru
Mar 31, 2026, 10:33 PM UTC

Affected components

Practical Law USCoCounsel CorePractical Law CanadaCoCounsel DraftingPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ

Update timeline

  1. investigating Mar 31, 2026, 10:33 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 01, 2026, 07:17 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 01, 2026, 07:21 AM UTC

    This incident has been resolved.

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