Thomson Reuters Legal incident

Workflow issue impacting some HighQ customers in UK

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on May 11, 2026 affecting UK HiqhQ (Collaborate), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:28 AM UTC
Resolved
May 11, 2026, 01:09 PM UTC
Duration
1h 40m
Detected by Pingoru
May 11, 2026, 11:28 AM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating May 11, 2026, 11:28 AM UTC

    We are currently investigating this issue.

  2. monitoring May 11, 2026, 12:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 01:09 PM UTC

    We have resolved the issue that caused workflows to process more slowly than normal. System resources have been increased and workflow performance has returned to expected levels. We apologize for any inconvenience.