Thomson Reuters Legal incident

Subset of UK HighQ instances unavailable

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on May 18, 2026 affecting UK HiqhQ (Collaborate), lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:31 PM UTC
Resolved
May 18, 2026, 03:43 PM UTC
Duration
2h 11m
Detected by Pingoru
May 18, 2026, 01:31 PM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating May 18, 2026, 01:31 PM UTC

    We are currently investigating this issue.

  2. resolved May 18, 2026, 03:43 PM UTC

    All services have been fully restored as of 15:16 UTC. We apologize for any inconvenience