Thomson Reuters Legal incident

CLEAR API Company Report Issue

Resolved after 5 hours 19 minutes, affecting CLEAR API, on May 15, 2026.

investigating May 15, 2026, 06:14 PM UTC

We are currently experiencing an elevated error rate affecting Company Report requests. Our team is actively working to resolve the issue. We currently estimate resolution by 6:00 PM CT.

Started
May 15, 2026, 06:14 PM UTC
Resolved
May 15, 2026, 11:33 PM UTC
Duration
5h 19m
Detected by Pingoru
May 15, 2026, 06:14 PM UTC

Affected components

CLEAR API

Update timeline

  1. investigating May 15, 2026, 06:14 PM UTC

    We are currently experiencing an elevated error rate affecting Company Report requests. Our team is actively working to resolve the issue. We currently estimate resolution by 6:00 PM CT.

  2. resolved May 15, 2026, 11:33 PM UTC

    The issue was been resolved.

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