Thomson Reuters Legal incident

HighQ USA2 Outage

Notice Resolved View vendor source →

Thomson Reuters Legal experienced a notice incident on April 11, 2026 affecting USA HiqhQ (Collaborate) and USA HiqhQ (Publisher), lasting 9h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 02:11 PM UTC
Resolved
Apr 12, 2026, 12:10 AM UTC
Duration
9h 59m
Detected by Pingoru
Apr 11, 2026, 02:11 PM UTC

Affected components

USA HiqhQ (Collaborate)USA HiqhQ (Publisher)

Update timeline

  1. investigating Apr 11, 2026, 02:11 PM UTC

    We are currently investigating this issue.

  2. identified Apr 11, 2026, 04:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 11, 2026, 06:47 PM UTC

    The primary fix has been implemented and systems are coming back online.

  4. monitoring Apr 11, 2026, 09:47 PM UTC

    Systems are online. We are monitoring performance and error rates.

  5. resolved Apr 12, 2026, 12:10 AM UTC

    This incident has been resolved.