Thomson Reuters Legal incident
HighQ errors for Customers hosted in UK
Resolved after 57 minutes, affecting UK HighQ (Collaborate), on March 18, 2026.
The incident has been mitigated and service has been restored for affected customers. We are continuing to monitor the environment to ensure stability. A root cause investigation is now underway, and we will share further details once available.
Affected components
Update timeline
- investigating Mar 18, 2026, 10:53 AM UTC
We are currently investigating this issue.
- investigating Mar 18, 2026, 11:04 AM UTC
We are investigating an extended service disruption related to a backend database issue. Automated recovery did not complete successfully, and our engineers are actively performing manual steps to restore service.
- investigating Mar 18, 2026, 11:15 AM UTC
This issue continues to affect a subset of customers hosted in the UK. Our engineers remain actively engaged in manual recovery, which is taking additional time to complete safely. Further updates will be shared as work progresses.
- investigating Mar 18, 2026, 11:50 AM UTC
The incident has been mitigated and service has been restored for affected customers. We are continuing to monitor the environment to ensure stability. A root cause investigation is now underway, and we will share further details once available.
- resolved Mar 18, 2026, 11:51 AM UTC
This incident has been resolved.
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