Thomson Reuters Legal incident

HighQ Service Disruption - Australia Region

Thomson Reuters Legal experienced a minor incident on March 23, 2026 affecting APAC HiqhQ (Collaborate) and APAC HiqhQ (Publisher), lasting 59m. The incident has been resolved; the full update timeline is below.

Started: Mar 23, 2026, 12:25 PM UTC
Resolved: Mar 23, 2026, 01:25 PM UTC
Duration: 59m
Detected by Pingoru: Mar 23, 2026, 12:25 PM UTC

Affected components

APAC HiqhQ (Collaborate)APAC HiqhQ (Publisher)

Update timeline

investigating Mar 23, 2026, 12:25 PM UTC

We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service. Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
monitoring Mar 23, 2026, 01:20 PM UTC

Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required.
resolved Mar 23, 2026, 01:25 PM UTC

This incident has been resolved.