ThinkOn Outage History

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ThinkOn had 49 outages in the last 2 years totaling 472h 27m of downtime — averaging 2 incidents per month.

There were 49 ThinkOn outages since November 6, 2024 totaling 472h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thinkon.com

Notice May 30, 2026

Veeam O365 MEL3 down

Detected by Pingoru
May 30, 2026, 03:31 AM UTC
Resolved
May 31, 2026, 12:05 PM UTC
Duration
1d 8h
Affected: MEL3 Veeam M365
Timeline · 4 updates
  1. investigating May 30, 2026, 03:31 AM UTC

    We are currently investigating the issue. ThinkOn engineers are working with the vendor (veeam support) to resolve the issue.

  2. investigating May 30, 2026, 03:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 31, 2026, 12:14 AM UTC

    We are continuing to investigate the issue. ThinkOn engineers are working with the vendor (Veeam support) to resolve the issue.

  4. resolved May 31, 2026, 12:05 PM UTC

    Our engineering team has successfully resolved the issue. If you notice failures after today please reach out to the ThinkOn Service Desk.

Read the full incident report →

Notice May 25, 2026

[CGY4] Service disruption with M365

Detected by Pingoru
May 25, 2026, 08:39 PM UTC
Resolved
May 27, 2026, 08:12 PM UTC
Duration
1d 23h
Affected: CGY4 Veeam M365
Timeline · 6 updates
  1. investigating May 25, 2026, 08:39 PM UTC

    We are currently experiencing a service disruption affecting our Veeam M365 service hosted in the CGY4 data centre. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. At this time, you may experience interruptions or delays when accessing or using the service. We understand the importance of this service to your operations and appreciate your patience while we work toward resolution. Thank you for your understanding."

  2. investigating May 26, 2026, 04:11 AM UTC

    We are continuing to investigate a service disruption affecting our Veeam M365 service in the CGY4 data center. Service interruptions or delays may persist. We appreciate your continued patience as we work toward resolution.

  3. investigating May 26, 2026, 04:10 PM UTC

    We are continuing to investigate a service disruption affecting our Veeam M365 service in the CGY4 data center. Service interruptions or delays may persist. We appreciate your continued patience as we work toward resolution.

  4. identified May 26, 2026, 05:58 PM UTC

    We have isolated the issue and are currently working toward a solution. We’ll provide further updates as soon as we have more information.

  5. identified May 27, 2026, 12:27 PM UTC

    We are continuing to work towards a resolution.

  6. resolved May 27, 2026, 08:12 PM UTC

    Our team has confirmed the issue has been resolved and systems are now operational.

Read the full incident report →

Notice April 26, 2026

[OTT2] vCloud Access is Unavailable

Detected by Pingoru
Apr 26, 2026, 01:15 AM UTC
Resolved
Apr 26, 2026, 03:25 AM UTC
Duration
2h 9m
Affected: OTT2 Virtual Compute
Timeline · 2 updates
  1. investigating Apr 26, 2026, 01:15 AM UTC

    We are currently investigating an issue affecting vCloud accessibility. At this time, we do not believe any workloads are impacted. Our team is working diligently to restore access as quickly as possible.

  2. resolved Apr 26, 2026, 03:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 20, 2026

[OTT] Service Disruption

Detected by Pingoru
Apr 20, 2026, 02:18 PM UTC
Resolved
Apr 20, 2026, 02:53 PM UTC
Duration
34m
Affected: OTT2 Virtual Compute
Timeline · 2 updates
  1. investigating Apr 20, 2026, 02:18 PM UTC

    We are currently experiencing connectivity issues at our Ottawa Data Center. As a result, some customers may be experiencing service disruptions at this time. Our technical teams are actively investigating and working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

  2. resolved Apr 20, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 15, 2026

Service Disruption – GUBOV Data Centre

Detected by Pingoru
Apr 15, 2026, 10:42 PM UTC
Resolved
Apr 17, 2026, 09:37 PM UTC
Duration
1d 22h
Affected: GUBOV Internet ConnectivityGUBOV Object StorageGUBOV Virtual ComputeGUBOV Veeam Cloud ConnectGUBOV Veeam for O365GUBOV Virtual Compute BackupsGUBOV Commvault Endpoint BackupGUBOV Zerto Virtual ReplicationGUBOV Veeam M365
Timeline · 24 updates

Read the full incident report →

Major April 4, 2026

TOR10 - Network Interruption

Detected by Pingoru
Apr 04, 2026, 03:47 PM UTC
Resolved
Apr 04, 2026, 05:42 PM UTC
Duration
1h 55m
Affected: TOR10 Internet ConnectivityTOR10 Virtual ComputeOTT2 Virtual Compute
Timeline · 2 updates
  1. investigating Apr 04, 2026, 03:47 PM UTC

    We are currently experiencing an issue affecting access to our Critical Compute environment, which may impact connectivity to vCloud services. At this time, there is no indication that customer workloads are impacted. Our team is actively investigating and working to restore full functionality as quickly as possible. We understand the importance of these services and appreciate your patience while we resolve the issue. Further updates will be provided as more information becomes available. If you have any urgent concerns, please reach out to our support team.

  2. resolved Apr 04, 2026, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2026

[CMH1] vCloud Service Disruption

Detected by Pingoru
Apr 01, 2026, 02:34 PM UTC
Resolved
Apr 01, 2026, 04:49 PM UTC
Duration
2h 14m
Affected: NUBAV Virtual Compute
Timeline · 3 updates
  1. investigating Apr 01, 2026, 02:34 PM UTC

    We are currently experiencing an issue accessing the vCloud portal. Our team is actively investigating the problem.

  2. monitoring Apr 01, 2026, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 04:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

CGY4 - Network Degradation

Detected by Pingoru
Mar 24, 2026, 03:19 PM UTC
Resolved
Apr 01, 2026, 05:30 PM UTC
Duration
8d 2h
Affected: CGY4 Virtual ComputeCGY4 Zerto Virtual ReplicationCGY4 Veeam M365
Timeline · 4 updates
  1. identified Mar 24, 2026, 03:19 PM UTC

    We are currently experiencing a network issue impacting Zerto replication, Veeam backup operations, and overall system performance. Engineering teams are actively investigating and working to mitigate the issue.

  2. identified Mar 25, 2026, 06:34 PM UTC

    We are still experiencing slowness with Zerto, VCC, VBO and we are still investigating. Engineering teams are actively investigating and working to mitigate the issue.

  3. monitoring Mar 30, 2026, 03:00 PM UTC

    Performance has improved across affected services, including Zerto, VCC, VBO, and overall system operations. Customer reports and system metrics indicate services are stabilizing. ThinkOn engineers will continue to monitor closely to ensure stability is maintained. Updates will be provided if required.

  4. resolved Apr 01, 2026, 05:30 PM UTC

    This incident has been resolved

Read the full incident report →

Notice March 17, 2026

[CMH1] Service Disruption with Data Protect 365 portal

Detected by Pingoru
Mar 17, 2026, 05:07 PM UTC
Resolved
Mar 17, 2026, 06:42 PM UTC
Duration
1h 35m
Affected: CMH1 Veeam M365
Timeline · 2 updates
  1. investigating Mar 17, 2026, 05:07 PM UTC

    We are currently experiencing an issue accessing the Data Protect portal. Our team is actively investigating the problem.

  2. resolved Mar 17, 2026, 06:42 PM UTC

    The service disruption with the Data protect portal is now resolved.

Read the full incident report →

Notice February 20, 2026

CGY4 - Network Interruption

Detected by Pingoru
Feb 20, 2026, 09:20 PM UTC
Resolved
Feb 21, 2026, 12:11 AM UTC
Duration
2h 50m
Affected: NUBAV Internet ConnectivityNUBAV Virtual ComputeNUBAV Veeam Cloud ConnectNUBAV Zerto Virtual Replication
Timeline · 2 updates
  1. investigating Feb 20, 2026, 09:20 PM UTC

    Please be advised that we are currently troubleshooting a network situation: We are currently investigating a network issue at CGY4. While we troubleshoot and address the root cause, the connection to a few services may become intermittently, such as the vCloud portal and Zerto replications. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the problem. Further updates will be provided as they become available.

  2. resolved Feb 21, 2026, 12:11 AM UTC

    This Incident has been resolved.

Read the full incident report →

Critical February 9, 2026

MTL2 - Service Interruption

Detected by Pingoru
Feb 09, 2026, 06:57 PM UTC
Resolved
Feb 09, 2026, 10:52 PM UTC
Duration
3h 54m
Affected: MTL2 Virtual ComputeMTL2 Virtual Compute Backups
Timeline · 4 updates
  1. investigating Feb 09, 2026, 06:57 PM UTC

    We are receiving multiple reports of service issues at the MTL2 site. Our team is actively working to identify the scope and root cause. Updates to follow.

  2. investigating Feb 09, 2026, 07:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 09, 2026, 09:34 PM UTC

    We are working on resolving the issue.

  4. resolved Feb 09, 2026, 10:52 PM UTC

    Services have been restored.

Read the full incident report →

Minor January 22, 2026

CMH1 vCloud Network Instability

Detected by Pingoru
Jan 22, 2026, 02:07 AM UTC
Resolved
Jan 22, 2026, 09:34 PM UTC
Duration
19h 26m
Affected: CMH1 Virtual Compute
Timeline · 3 updates
  1. monitoring Jan 22, 2026, 02:07 AM UTC

    We are currently aware of an issue that has caused network instability within our vCloud environments Our team believes they have resolved this issue - but we are monitoring to ensure stability and performance is as expected.

  2. monitoring Jan 22, 2026, 02:10 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 22, 2026, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 14, 2025

DFW1 site inaccessible

Detected by Pingoru
Dec 14, 2025, 09:44 AM UTC
Resolved
Dec 14, 2025, 11:30 AM UTC
Duration
1h 46m
Affected: DFW1 Internet ConnectivityDFW1 Virtual ComputeDFW1 Virtual Compute BackupsDFW1 Zerto
Timeline · 3 updates
  1. investigating Dec 14, 2025, 09:44 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 14, 2025, 11:29 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 14, 2025, 11:30 AM UTC

    Primary link connectivity came back. An investigation has begun as to why the fail over did not function as intended.

Read the full incident report →

Notice December 1, 2025

Network Service Degradation – Under Investigation

Detected by Pingoru
Dec 01, 2025, 07:24 PM UTC
Resolved
Dec 01, 2025, 08:48 PM UTC
Duration
1h 23m
Affected: TOR10 Internet ConnectivityTOR10 Virtual ComputeTOR10 Veeam M365
Timeline · 2 updates
  1. investigating Dec 01, 2025, 07:24 PM UTC

    We are currently experiencing network connectivity issues that may impact service availability and performance for some customers. Our engineering and operations teams are actively troubleshooting the issue and working to restore normal service levels as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this.

  2. resolved Dec 01, 2025, 08:48 PM UTC

    The Network service degradation has been resolved.

Read the full incident report →

Critical November 29, 2025

Object Storage Inaccessible

Detected by Pingoru
Nov 29, 2025, 04:45 AM UTC
Resolved
Dec 01, 2025, 05:34 AM UTC
Duration
2d
Affected: MEL3 Object Storage
Timeline · 3 updates
  1. investigating Dec 01, 2025, 12:28 AM UTC

    Object Storage is currently inaccessible.

  2. investigating Dec 01, 2025, 12:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 01, 2025, 05:34 AM UTC

    Issue has been resolved. All the OBJECT STORAGE in MEL3 is accessible.

Read the full incident report →

Minor November 24, 2025

[MEL3] Data Protect Portal Inaccessible

Detected by Pingoru
Nov 24, 2025, 04:43 AM UTC
Resolved
Nov 24, 2025, 05:28 AM UTC
Duration
45m
Affected: MEL3 Veeam M365
Timeline · 2 updates
  1. investigating Nov 24, 2025, 04:43 AM UTC

    We are currently experiencing an issue where the Data Protect Portal is inaccessible. Our engineering team is actively investigating the root cause and working to restore access as quickly as possible.

  2. resolved Nov 24, 2025, 05:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 5, 2025

[OTT2/OTT2E] Virtual Machine Creation Failure

Detected by Pingoru
Nov 05, 2025, 02:26 PM UTC
Resolved
Nov 05, 2025, 03:51 PM UTC
Duration
1h 24m
Affected: OTT2 Virtual Compute
Timeline · 2 updates
  1. identified Nov 05, 2025, 02:26 PM UTC

    We’ve identified an issue in the underlying infrastructure that is currently causing Virtual Machine creation to fail. Our team is actively working on a fix, and we expect the issue to be resolved shortly. We will provide an update within the next hour.

  2. resolved Nov 05, 2025, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 31, 2025

[OTT 1/2/3/4] - Facility Alert: Electrical Smell Investigation in Progress (No Service Impact) October 30th, 2025

Detected by Pingoru
Oct 31, 2025, 04:11 PM UTC
Resolved
Nov 01, 2025, 12:41 AM UTC
Duration
8h 30m
Affected: OTT2 Object StorageOTT1 RubrikOTT3 Object StorageOTT2 Virtual ComputeOTT2 Virtual Compute BackupsOTT2 Veeam Cloud ConnectOTT2 ZertoOTT2 Veeam VBO
Timeline · 3 updates
  1. investigating Oct 30, 2025, 04:30 PM UTC

    We are currently Investigating a Burning Smell coming from our Electrical Rooms. Contractors are currently onsite and are investigating this issue. We have Transferred the Critical Loads to Generator Power. Electricians are being dispatched to review the issue. NO customer equipment or services are impacted and our team will monitor the activity closely.

  2. identified Oct 31, 2025, 04:11 PM UTC

    **UPDATE** The faulty breaker has been replaced successfully. Site loads have been transferred back to hydro power. There was no impact to customer equipment or services during the process.

  3. resolved Nov 01, 2025, 12:41 AM UTC

    Normal operations have been fully restored.

Read the full incident report →

Notice October 29, 2025

NUBAV - Multiple Services Impacted

Detected by Pingoru
Oct 29, 2025, 06:57 PM UTC
Resolved
Oct 30, 2025, 12:59 AM UTC
Duration
6h 1m
Affected: CompassNUBAV Object StorageNUBAV Virtual ComputeNUBAV Zerto Virtual Replication
Timeline · 7 updates
  1. investigating Oct 29, 2025, 06:55 PM UTC

    We are currently working with a vendor to resolve this issue.

  2. investigating Oct 29, 2025, 06:57 PM UTC

    We are currently working with a vendor to resolve this issue.

  3. identified Oct 29, 2025, 08:06 PM UTC

    Update: We are actively collaborating with our vendor to resolve the ongoing issue. The following services are currently impacted: - Virtual Compute & vCloud - Zerto Virtual Replication - Object Storage - Compass Portal We appreciate your patience and will provide further updates as progress is made.

  4. identified Oct 29, 2025, 08:42 PM UTC

    We are actively collaborating with our vendor to resolve the ongoing issue. The following services are currently impacted: - Virtual Compute & vCloud - Zerto Virtual Replication - Object Storage - Compass Portal We appreciate your patience and will provide further updates as progress is made.

  5. identified Oct 29, 2025, 10:20 PM UTC

    We are currently in the process of restoring object storage, vCloud, and other affected services. Our teams are actively working to bring systems back online as quickly and safely as possible. Next Update: Scheduled in 90 minutes Thank you for your continued patience. We’ll share further details as progress continues.

  6. identified Oct 30, 2025, 12:06 AM UTC

    - Storage for dedicated blades has been successfully restored. However, some dedicated blades may require a manual reboot to fully reconnect to storage services. - All affected tenant VMs are now back online and operational. - Our teams are continuing work to restore vCloud access, and we will provide updates as progress continues. Thank you for your patience as we work toward full service recovery.

  7. resolved Oct 30, 2025, 12:59 AM UTC

    We’re pleased to report that all systems are now back online, including storage, vCloud, and all affected virtual machines (VMs) and physical servers. What You Should Know: -Some virtual machines and dedicated blades may require a manual reboot to reconnect fully to storage. -If you experience any issues accessing your systems, please contact the Service Desk. We sincerely apologize for the inconvenience and appreciate your patience throughout the recovery process.

Read the full incident report →

Notice September 5, 2025

[CYG3/CGY5] Network Outage

Detected by Pingoru
Sep 05, 2025, 01:48 PM UTC
Resolved
Sep 05, 2025, 08:45 PM UTC
Duration
6h 57m
Affected: CGY3 Internet ConnectivityCGY5 Virtual ComputeCGY3 Virtual ComputeCGY3 Object StorageCGY3 Veeam Cloud ConnectCGY3 Zerto ReplicationCGY3 Veeam M365
Timeline · 4 updates
  1. investigating Sep 05, 2025, 01:48 PM UTC

    We are currently experiencing a network outage at our CGY3 & CGY5 site. Our ThinkOn engineers are working with the vendor to find a resolution for this issue.

  2. investigating Sep 05, 2025, 03:08 PM UTC

    Thinkon Team is continuing to troubleshoot with the Vendor.

  3. investigating Sep 05, 2025, 08:37 PM UTC

    Thinkon Team continues troubleshooting the issue with the Vendor

  4. resolved Sep 05, 2025, 08:45 PM UTC

    ThinkOn engineer worked with the vendor to resolve the issue.

Read the full incident report →

Notice August 22, 2025

CMB1 - Network connectivity issue

Detected by Pingoru
Aug 22, 2025, 07:01 PM UTC
Resolved
Aug 23, 2025, 08:20 PM UTC
Duration
1d 1h
Affected: CMB1 Internet ConnectivityCMB1 Virtual ComputeCMB1 Veeam Cloud ConnectCMB1 ZertoCMB1 Object Storage
Timeline · 8 updates
  1. investigating Aug 22, 2025, 07:01 PM UTC

    We are currently investigating the issue.

  2. identified Aug 22, 2025, 07:17 PM UTC

    We are currently working with a vendor to resolve the issue.

  3. identified Aug 22, 2025, 09:00 PM UTC

    We continue working with a vendor to resolve the issue.

  4. identified Aug 22, 2025, 10:17 PM UTC

    Our ThinkOn engineers are continuing to work with the vendor to resolve the issue.

  5. identified Aug 22, 2025, 10:35 PM UTC

    Our vendor has dispatched field technicians to the site, and repair work is underway.

  6. identified Aug 23, 2025, 12:24 PM UTC

    Fibre teams have successfully lashed the damaged fibers on both ends One cable has been fully spliced The fibres on the other end are currently being spliced

  7. monitoring Aug 23, 2025, 01:35 PM UTC

    The fibre has been repaired and services have come back online. We are currently monitoring the network.

  8. resolved Aug 23, 2025, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 20, 2025

Power Disturbance at KLP1 DC

Detected by Pingoru
Aug 20, 2025, 03:33 PM UTC
Resolved
Aug 20, 2025, 05:01 PM UTC
Duration
1h 28m
Affected: KLP1 Internet ConnectivityKLP1 Virtual Compute
Timeline · 2 updates
  1. investigating Aug 20, 2025, 03:33 PM UTC

    The DC team is currently investigating the power disturbance at the Data Centre.

  2. resolved Aug 20, 2025, 05:01 PM UTC

    We would like to inform you that the recent power disturbance at our Kamloops Data Centre has been fully resolved. All systems are now stable and operational.

Read the full incident report →

Notice August 13, 2025

MEL3 - VBO jobs are failing

Detected by Pingoru
Aug 13, 2025, 07:20 AM UTC
Resolved
Aug 13, 2025, 05:25 PM UTC
Duration
10h 5m
Affected: MEL3 Virtual Compute Backups
Timeline · 5 updates
  1. investigating Aug 13, 2025, 07:20 AM UTC

    We are currently investigating the issue.

  2. investigating Aug 13, 2025, 12:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 13, 2025, 02:15 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 13, 2025, 04:06 PM UTC

    Our team has identified the issue and is working on resolving the issue.

  5. resolved Aug 13, 2025, 05:25 PM UTC

    The incident has now resolved.

Read the full incident report →

Critical July 23, 2025

CGY4 - vCloud portal is down

Detected by Pingoru
Jul 23, 2025, 06:15 PM UTC
Resolved
Jul 23, 2025, 09:38 PM UTC
Duration
3h 22m
Affected: CGY4 Virtual Compute
Timeline · 3 updates
  1. investigating Jul 23, 2025, 06:15 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 23, 2025, 08:14 PM UTC

    We are continue to investigate the issue.

  3. resolved Jul 23, 2025, 09:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 16, 2025

CMB1 - ObjectStorge service is down

Detected by Pingoru
Jul 16, 2025, 02:30 PM UTC
Resolved
Jul 16, 2025, 03:08 PM UTC
Duration
38m
Affected: CMB1 Object Storage
Timeline · 2 updates
  1. investigating Jul 16, 2025, 02:30 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 16, 2025, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →