ThinkOn incident

CGY4 - vCloud portal is down

Critical Resolved View vendor source →

ThinkOn experienced a critical incident on July 23, 2025 affecting CGY4 Virtual Compute, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 06:15 PM UTC
Resolved
Jul 23, 2025, 09:38 PM UTC
Duration
3h 22m
Detected by Pingoru
Jul 23, 2025, 06:15 PM UTC

Affected components

CGY4 Virtual Compute

Update timeline

  1. investigating Jul 23, 2025, 06:15 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 23, 2025, 08:14 PM UTC

    We are continue to investigate the issue.

  3. resolved Jul 23, 2025, 09:38 PM UTC

    This incident has been resolved.