ThinkOn incident

MEL3 - VBO jobs are failing

Notice Resolved View vendor source →

ThinkOn experienced a notice incident on August 13, 2025 affecting MEL3 Virtual Compute Backups, lasting 10h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 07:20 AM UTC
Resolved
Aug 13, 2025, 05:25 PM UTC
Duration
10h 5m
Detected by Pingoru
Aug 13, 2025, 07:20 AM UTC

Affected components

MEL3 Virtual Compute Backups

Update timeline

  1. investigating Aug 13, 2025, 07:20 AM UTC

    We are currently investigating the issue.

  2. investigating Aug 13, 2025, 12:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 13, 2025, 02:15 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 13, 2025, 04:06 PM UTC

    Our team has identified the issue and is working on resolving the issue.

  5. resolved Aug 13, 2025, 05:25 PM UTC

    The incident has now resolved.