ThinkOn experienced a notice incident on September 5, 2025 affecting CGY3 Internet Connectivity and CGY5 Virtual Compute and 1 more component, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
CGY3 Internet ConnectivityCGY5 Virtual ComputeCGY3 Virtual ComputeCGY3 Object StorageCGY3 Veeam Cloud ConnectCGY3 Zerto ReplicationCGY3 Veeam M365
Update timeline
- investigating Sep 05, 2025, 01:48 PM UTC
We are currently experiencing a network outage at our CGY3 & CGY5 site. Our ThinkOn engineers are working with the vendor to find a resolution for this issue.
- investigating Sep 05, 2025, 03:08 PM UTC
Thinkon Team is continuing to troubleshoot with the Vendor.
- investigating Sep 05, 2025, 08:37 PM UTC
Thinkon Team continues troubleshooting the issue with the Vendor
- resolved Sep 05, 2025, 08:45 PM UTC
ThinkOn engineer worked with the vendor to resolve the issue.