ThinkOn incident

[OTT 1/2/3/4] - Facility Alert: Electrical Smell Investigation in Progress (No Service Impact) October 30th, 2025

Notice Resolved View vendor source →

ThinkOn experienced a notice incident on October 31, 2025 affecting OTT2 Object Storage and OTT1 Rubrik and 1 more component, lasting 8h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 04:11 PM UTC
Resolved
Nov 01, 2025, 12:41 AM UTC
Duration
8h 30m
Detected by Pingoru
Oct 31, 2025, 04:11 PM UTC

Affected components

OTT2 Object StorageOTT1 RubrikOTT3 Object StorageOTT2 Virtual ComputeOTT2 Virtual Compute BackupsOTT2 Veeam Cloud ConnectOTT2 ZertoOTT2 Veeam VBO

Update timeline

  1. investigating Oct 30, 2025, 04:30 PM UTC

    We are currently Investigating a Burning Smell coming from our Electrical Rooms. Contractors are currently onsite and are investigating this issue. We have Transferred the Critical Loads to Generator Power. Electricians are being dispatched to review the issue. NO customer equipment or services are impacted and our team will monitor the activity closely.

  2. identified Oct 31, 2025, 04:11 PM UTC

    **UPDATE** The faulty breaker has been replaced successfully. Site loads have been transferred back to hydro power. There was no impact to customer equipment or services during the process.

  3. resolved Nov 01, 2025, 12:41 AM UTC

    Normal operations have been fully restored.