ThinkOn incident

CGY4 - Network Interruption

Resolved after 2 hours 50 minutes, affecting NUBAV Internet Connectivity and NUBAV Virtual Compute and 1 more, on February 20, 2026.

investigating Feb 20, 2026, 09:20 PM UTC

Please be advised that we are currently troubleshooting a network situation: We are currently investigating a network issue at CGY4. While we troubleshoot and address the root cause, the connection to a few services may become intermittently, such as the vCloud portal and Zerto replications. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the problem. Further updates will be provided as they become available.

Started
Feb 20, 2026, 09:20 PM UTC
Resolved
Feb 21, 2026, 12:11 AM UTC
Duration
2h 50m
Detected by Pingoru
Feb 20, 2026, 09:20 PM UTC

Affected components

NUBAV Internet ConnectivityNUBAV Virtual ComputeNUBAV Zerto Virtual Replication

Update timeline

  1. investigating Feb 20, 2026, 09:20 PM UTC

    Please be advised that we are currently troubleshooting a network situation: We are currently investigating a network issue at CGY4. While we troubleshoot and address the root cause, the connection to a few services may become intermittently, such as the vCloud portal and Zerto replications. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the problem. Further updates will be provided as they become available.

  2. resolved Feb 21, 2026, 12:11 AM UTC

    This Incident has been resolved.

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