ThinkOn experienced a major incident on April 4, 2026 affecting TOR10 Internet Connectivity and TOR10 Virtual Compute and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2026, 03:47 PM UTC
We are currently experiencing an issue affecting access to our Critical Compute environment, which may impact connectivity to vCloud services. At this time, there is no indication that customer workloads are impacted. Our team is actively investigating and working to restore full functionality as quickly as possible. We understand the importance of these services and appreciate your patience while we resolve the issue. Further updates will be provided as more information becomes available. If you have any urgent concerns, please reach out to our support team.
- resolved Apr 04, 2026, 05:42 PM UTC
This incident has been resolved.