ThinkOn experienced a notice incident on May 25, 2026 affecting CGY4 Veeam M365, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 08:39 PM UTC
We are currently experiencing a service disruption affecting our Veeam M365 service hosted in the CGY4 data centre. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. At this time, you may experience interruptions or delays when accessing or using the service. We understand the importance of this service to your operations and appreciate your patience while we work toward resolution. Thank you for your understanding."
- investigating May 26, 2026, 04:11 AM UTC
We are continuing to investigate a service disruption affecting our Veeam M365 service in the CGY4 data center. Service interruptions or delays may persist. We appreciate your continued patience as we work toward resolution.
- investigating May 26, 2026, 04:10 PM UTC
We are continuing to investigate a service disruption affecting our Veeam M365 service in the CGY4 data center. Service interruptions or delays may persist. We appreciate your continued patience as we work toward resolution.
- identified May 26, 2026, 05:58 PM UTC
We have isolated the issue and are currently working toward a solution. We’ll provide further updates as soon as we have more information.
- identified May 27, 2026, 12:27 PM UTC
We are continuing to work towards a resolution.
- resolved May 27, 2026, 08:12 PM UTC
Our team has confirmed the issue has been resolved and systems are now operational.