ThinkOn incident

CMB1 - Network connectivity issue

Notice Resolved View vendor source →

ThinkOn experienced a notice incident on August 22, 2025 affecting CMB1 Internet Connectivity and CMB1 Virtual Compute and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 07:01 PM UTC
Resolved
Aug 23, 2025, 08:20 PM UTC
Duration
1d 1h
Detected by Pingoru
Aug 22, 2025, 07:01 PM UTC

Affected components

CMB1 Internet ConnectivityCMB1 Virtual ComputeCMB1 Veeam Cloud ConnectCMB1 ZertoCMB1 Object Storage

Update timeline

  1. investigating Aug 22, 2025, 07:01 PM UTC

    We are currently investigating the issue.

  2. identified Aug 22, 2025, 07:17 PM UTC

    We are currently working with a vendor to resolve the issue.

  3. identified Aug 22, 2025, 09:00 PM UTC

    We continue working with a vendor to resolve the issue.

  4. identified Aug 22, 2025, 10:17 PM UTC

    Our ThinkOn engineers are continuing to work with the vendor to resolve the issue.

  5. identified Aug 22, 2025, 10:35 PM UTC

    Our vendor has dispatched field technicians to the site, and repair work is underway.

  6. identified Aug 23, 2025, 12:24 PM UTC

    Fibre teams have successfully lashed the damaged fibers on both ends One cable has been fully spliced The fibres on the other end are currently being spliced

  7. monitoring Aug 23, 2025, 01:35 PM UTC

    The fibre has been repaired and services have come back online. We are currently monitoring the network.

  8. resolved Aug 23, 2025, 08:20 PM UTC

    This incident has been resolved.