ThinkOn incident

Network Service Degradation – Under Investigation

ThinkOn experienced a notice incident on December 1, 2025 affecting TOR10 Internet Connectivity and TOR10 Virtual Compute and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started: Dec 01, 2025, 07:24 PM UTC
Resolved: Dec 01, 2025, 08:48 PM UTC
Duration: 1h 23m
Detected by Pingoru: Dec 01, 2025, 07:24 PM UTC

Affected components

TOR10 Internet ConnectivityTOR10 Virtual ComputeTOR10 Veeam M365

Update timeline

investigating Dec 01, 2025, 07:24 PM UTC

We are currently experiencing network connectivity issues that may impact service availability and performance for some customers. Our engineering and operations teams are actively troubleshooting the issue and working to restore normal service levels as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this.
resolved Dec 01, 2025, 08:48 PM UTC

The Network service degradation has been resolved.