ThinkOn incident

[OTT] Service Disruption

Resolved after 34 minutes, affecting OTT2 Virtual Compute, on April 20, 2026.

investigating Apr 20, 2026, 02:18 PM UTC

We are currently experiencing connectivity issues at our Ottawa Data Center. As a result, some customers may be experiencing service disruptions at this time. Our technical teams are actively investigating and working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

Started
Apr 20, 2026, 02:18 PM UTC
Resolved
Apr 20, 2026, 02:53 PM UTC
Duration
34m
Detected by Pingoru
Apr 20, 2026, 02:18 PM UTC

Affected components

OTT2 Virtual Compute

Update timeline

  1. investigating Apr 20, 2026, 02:18 PM UTC

    We are currently experiencing connectivity issues at our Ottawa Data Center. As a result, some customers may be experiencing service disruptions at this time. Our technical teams are actively investigating and working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

  2. resolved Apr 20, 2026, 02:53 PM UTC

    This incident has been resolved.

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