TeleSign incident

Quality degradation - United States (US) - All MNOs

TeleSign experienced a minor incident on August 13, 2026 affecting United States, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started: Aug 13, 2026, 04:51 AM UTC
Resolved: Aug 13, 2026, 08:00 AM UTC
Duration: 3h 8m
Detected by Pingoru: Aug 13, 2026, 04:51 AM UTC

Affected components

United States

Update timeline

investigating Aug 13, 2026, 04:51 AM UTC

Issue: US Operator - All MNOs Quality degradation Date: 08/12/26 Start Time: 09:30 PM PST 08/12/26 End Time: Ongoing Summary: We currently experience quality degradation toward Country All MNOs. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
investigating Aug 13, 2026, 05:33 AM UTC

Issue: US Operator - All MNOs Quality degradation Date: 08/12/2026 Start Time: 09:30 PM PST 08/12/26 End Time: 09:45 PM PST 08/12/26 Summary: We currently experience quality degradation toward Country All MNOs. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
resolved Aug 13, 2026, 08:00 AM UTC

Issue: US Operator - All MNOs Quality degradation Date: 08/12/2026 Start Time: 09:30 PM PST 08/12/26 End Time: 09:45 PM PST 08/12/26 Summary: Quality degradation towards all MNOs has been resolved. SMS delivery is now operating normally. We apologize for any inconvenience caused and appreciate your patience. If you have any questions, please contact [email protected].