TeleSign incident

Operator Alert - Pakistan (PK) - Jazz (410/01;07)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on August 13, 2026 affecting APAC - All countries and Pakistan, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 10:00 AM UTC
Resolved
Aug 13, 2026, 12:03 PM UTC
Duration
2h 3m
Detected by Pingoru
Aug 13, 2026, 10:00 AM UTC

Affected components

APAC - All countriesPakistan

Update timeline

  1. investigating Aug 13, 2026, 10:00 AM UTC

    Start Time: 2:55 AM PDT - 08/13/26 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01219447

  2. resolved Aug 13, 2026, 12:03 PM UTC

    Start Time: 2:55 AM PDT - 08/13/26 End Time: 4:38 AM PDT - 08/13/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01219447