TeleSign incident

Operator Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - 8/18/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on August 18, 2026 affecting Colombia, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 10:02 PM UTC
Resolved
Aug 18, 2026, 11:45 PM UTC
Duration
1h 43m
Detected by Pingoru
Aug 18, 2026, 10:02 PM UTC

Affected components

Colombia

Update timeline

  1. investigating Aug 18, 2026, 10:02 PM UTC

    Start Time: 2:52PM PDT - 8/18/26 End Time: Ongoing We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222254

  2. resolved Aug 18, 2026, 11:45 PM UTC

    Start Time: 2:52PM PDT - 8/18/26 End Time: 3:08PM PDT - 8/18/26 We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222254