TeleSign incident

Service disruption for Phone ID Sim Swap in South Africa

Notice Resolved View vendor source →

TeleSign experienced a notice incident on August 5, 2026 affecting South Africa, lasting 20h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 06:37 PM UTC
Resolved
Aug 06, 2026, 02:41 PM UTC
Duration
20h 4m
Detected by Pingoru
Aug 05, 2026, 06:37 PM UTC

Affected components

South Africa

Update timeline

  1. investigating Aug 05, 2026, 06:37 PM UTC

    We have received notification that services for Phone ID Sim Swap are experiencing delays. We will inform you as soon as we receive a resolution. Date: 08/05/2026 Start Time: 04:00 AM PDT End Time: Ongoing

  2. resolved Aug 06, 2026, 02:41 PM UTC

    Dear Customers and Partners, We have been informed that the issues mentioned have been resolved, and all services for the Phone ID Sim Swap product in South Africa are fully restored. Start Date: 08/05/2026 Start Time: 04:00 AM PDT End Date: 08/06/2026 End Time: 12:30 AM PDT Should any further assistance be needed, please do not hesitate to contact us at [email protected]