TeleSign incident
Operator Alert - Uganda (UG) - MTN Uganda (641/10)
TeleSign experienced a notice incident on August 8, 2026 affecting EMEA - All countries, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2026, 05:16 PM UTC
Start Time: 10:14 AM PST - 08/08/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217024
- resolved Aug 08, 2026, 09:25 PM UTC
Start Time: 10:14 AM PST - 08/08/26 End Time: 12:52 PM PST - 08/08/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01217024