TeleSign incident

Operator Alert - Dominican Republic (DO) - Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on August 11, 2026 affecting NA & LATAM - All countries, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 07:30 AM UTC
Resolved
Aug 11, 2026, 03:39 PM UTC
Duration
8h 9m
Detected by Pingoru
Aug 11, 2026, 07:30 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Aug 11, 2026, 07:30 AM UTC

    Start Time: 121:25 AM PST 08/11/2026 End Time: Ongoing We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217970

  2. resolved Aug 11, 2026, 03:39 PM UTC

    Start Time: 12:25 AM PST 08/11/2026 End Time: 08:01 AM PST 08/11/2026 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217970