TeleSign experienced a minor incident on August 9, 2026 affecting EMEA - All countries, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2026, 09:14 AM UTC
Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 Summary: We received notification that Airtel networks are currently experiencing issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01217154
- resolved Aug 09, 2026, 09:57 AM UTC
Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 End Time: 2:50 AM PDT - 08/09/26 We received notification that the network issues previously reported by Airtel have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217154