Synthesia Outage History

We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.

Currently investigating delays on video generations.

We are continuing to investigate this issue.

We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.

We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.

We're currently aware of an issue impacting various features within the app, which include: - Video generation - Dubbing - Translation - Avatar creation - Voice cloning - Voice preview - Image generation (Sora/Veo3) Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have additional information.

We're currently experiencing an issue where the Watch page and Share player are failing to display for Interactive videos. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We're currently experiencing issues previewing and generating speech with the below subset of voices. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information. Male: Trustworthy Enjoyable Coarse Timbered Laidback Resonant Sonorous Scottish Deadpan Serious Peaceful Soothing Commercial Peaceful Oratory Energetic Lively Reassuring Booming Compassionate Honest Youthful Didactic Mature Announcer Serious Soft-spoken Young Lively 2 Thoughtful Upbeat Energetic Lively Friendly Female: Honeyed Energetic Fluttery Lively Smart Youthful Soft Southern Understanding Commercial Promotional Lively Bright Deep Narrative Clear Relaxed Professional Warm Expressive Precise Easy going

We've identified the cause of the issue, and will continue to provide updates as we have more information.

We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We are currently investigating the issue.

We're currently experiencing an issue where videos are failing to display while inside the editor. Our Engineering teams are investigating the issue. Our sincere apologies for the inconvenience, and we will continue to provide updates as soon as we have further information.

We're currently experiencing an issue where login is unsuccessful for some accounts, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.

We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.

We are continuing to investigate this issue.

We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We are continuing to investigate this issue.

Please be aware of scheduled maintenance on Saturday, May 10th, at 07:00 AM GMT. While we aim for no interruptions, some temporary unavailability may occur. At Synthesia, we’re committed to optimising your experience. If you have any questions, reach out to our Support team.

We're currently aware of performance issues impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We're currently experiencing issues impacting both video generation and opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.

We're currently aware of performance issues impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

We are continuing to investigate this issue.