Synthesia incident

Video Generation & Voice Performance Issues

Resolved after 2 hours 17 minutes, affecting Video generation, on January 14, 2025.

monitoring Jan 14, 2025, 11:24 AM UTC

We are continuing to monitor for any further issues.

Started
Jan 14, 2025, 09:13 AM UTC
Resolved
Jan 14, 2025, 11:31 AM UTC
Duration
2h 17m
Detected by Pingoru
Jan 14, 2025, 09:13 AM UTC

Affected components

Video generation

Update timeline

  1. investigating Jan 14, 2025, 09:13 AM UTC

    We're currently aware of performance issues impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. monitoring Jan 14, 2025, 10:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 14, 2025, 11:24 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 14, 2025, 11:31 AM UTC

    This issue impacting video generation and voice preview has now been resolved.

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