Synthesia incident

Editor and interactive share player failing to load

Major Resolved View vendor source →

Synthesia experienced a major incident on January 26, 2026 affecting Editor, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 02:19 PM UTC
Resolved
Jan 26, 2026, 04:12 PM UTC
Duration
1h 53m
Detected by Pingoru
Jan 26, 2026, 02:19 PM UTC

Affected components

Editor

Update timeline

  1. investigating Jan 26, 2026, 02:19 PM UTC

    We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. identified Jan 26, 2026, 03:46 PM UTC

    Our Engineering Teams have identified the issue, and a fix is being currently being implemented.

  3. monitoring Jan 26, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 26, 2026, 04:12 PM UTC

    This incident has been resolved.