Resolved after 1 hour 53 minutes, affecting Editor, on January 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 26, 2026, 02:19 PM UTC
We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- identified Jan 26, 2026, 03:46 PM UTC
Our Engineering Teams have identified the issue, and a fix is being currently being implemented.
- monitoring Jan 26, 2026, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 04:12 PM UTC
This incident has been resolved.
Your product runs on more than Synthesia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.