Synthesia incident

Login Issues

Resolved after 1 day 18 hours, affecting Editor, on July 28, 2026.

monitoring Jul 28, 2026, 05:18 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 28, 2026, 02:42 PM UTC
Resolved
Jul 30, 2026, 08:43 AM UTC
Duration
1d 18h
Detected by Pingoru
Jul 28, 2026, 02:42 PM UTC

Affected components

Editor

Update timeline

  1. investigating Jul 28, 2026, 02:42 PM UTC

    We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.

  2. investigating Jul 28, 2026, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2026, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 08:43 AM UTC

    This incident has been resolved.

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