Synthesia experienced a minor incident on May 8, 2026 affecting Video generation, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Video generation
Update timeline
- investigating May 08, 2026, 07:10 AM UTC
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- monitoring May 08, 2026, 07:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 08:37 AM UTC
This incident has been resolved.