Resolved after 1 day, on November 17, 2025.
We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at [email protected] for further assistance.
Update timeline
- investigating Nov 17, 2025, 09:32 PM UTC
We are currently investigating the issue.
- monitoring Nov 17, 2025, 11:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 17, 2025, 11:40 PM UTC
We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at [email protected] for further assistance.
- resolved Nov 18, 2025, 09:47 PM UTC
This incident has been resolved.
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