Synthesia incident

App failing to load

Major Resolved View vendor source →

Synthesia experienced a major incident on January 20, 2026 affecting Editor, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 11:39 AM UTC
Resolved
Jan 20, 2026, 11:57 AM UTC
Duration
17m
Detected by Pingoru
Jan 20, 2026, 11:39 AM UTC

Affected components

Editor

Update timeline

  1. investigating Jan 20, 2026, 11:39 AM UTC

    We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. resolved Jan 20, 2026, 11:57 AM UTC

    Our Engineering Teams have now released a fix, and the issue has been resolved.