Synthesia incident

Videos failing to display inside the editor

Resolved after 12 minutes, affecting Editor, on September 5, 2025.

resolved Sep 05, 2025, 10:59 AM UTC

Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.

Started
Sep 05, 2025, 10:47 AM UTC
Resolved
Sep 05, 2025, 10:59 AM UTC
Duration
12m
Detected by Pingoru
Sep 05, 2025, 10:47 AM UTC

Affected components

Editor

Update timeline

  1. investigating Sep 05, 2025, 10:47 AM UTC

    We're currently experiencing an issue where videos are failing to display while inside the editor. Our Engineering teams are investigating the issue. Our sincere apologies for the inconvenience, and we will continue to provide updates as soon as we have further information.

  2. resolved Sep 05, 2025, 10:59 AM UTC

    Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.

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