Synthesia incident

Share Page Videos Not Showing

Resolved after 30 minutes, affecting Video Sharing, on February 5, 2025.

monitoring Feb 05, 2025, 03:40 PM UTC

A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.

Started
Feb 05, 2025, 03:22 PM UTC
Resolved
Feb 05, 2025, 03:53 PM UTC
Duration
30m
Detected by Pingoru
Feb 05, 2025, 03:22 PM UTC

Affected components

Video Sharing

Update timeline

  1. identified Feb 05, 2025, 03:22 PM UTC

    We are currently aware of an issue where videos shared via the share page will not appear. Our engineering team have identified the issue and are implementing a fix.

  2. identified Feb 05, 2025, 03:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 05, 2025, 03:40 PM UTC

    A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.

  4. resolved Feb 05, 2025, 03:53 PM UTC

    This issue has been resolved.

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