Synthesia Outage History
Synthesia is up right nowPingoru has recorded 40 incidents for Synthesia: 26 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 42 of 720 (6%) |
| May 2026 | 3 | 8 of 744 (1%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 6 | 51 of 744 (7%) |
| August 2026 | 2 | 7 of 744 (1%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor September 2, 2026 Synthesia Loading Issues 1h 29m Editor, Video generation, Video Sharing, Public API
Started Sep 02, 2026, 02:53 PM UTC· resolved Sep 02, 2026, 04:22 PM UTC
- investigating Sep 02, 2026, 02:53 PM UTC
We are aware of issues affecting platform loading and some may experience delays in the platform. Our engineering team are aware of this and investigating the issues. We will update as soon as we have further information.
- monitoring Sep 02, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Sep 02, 2026, 04:22 PM UTC
This incident has been resolved. Thanks for your patience!
Minor August 11, 2026 Dubbing Issues 2h 43m Video generation
Started Aug 11, 2026, 12:15 PM UTC· resolved Aug 11, 2026, 02:58 PM UTC
- investigating Aug 11, 2026, 12:15 PM UTC
We're currently aware of issues impacting our dubbing services, resulting in some dubbed videos to fail to generate. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- identified Aug 11, 2026, 12:57 PM UTC
The issue has been identified. The team is currently working to improve performance.
- monitoring Aug 11, 2026, 01:33 PM UTC
A fix has been implemented. The team is currently monitoring the situation.
- resolved Aug 11, 2026, 02:58 PM UTC
This incident has been resolved.
Minor August 6, 2026 Performance Issues 4h 34m Editor, Video generation
Started Aug 06, 2026, 08:18 AM UTC· resolved Aug 06, 2026, 12:53 PM UTC
- investigating Aug 06, 2026, 08:18 AM UTC
We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and scenes failing to copy or duplicate in the editor. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- investigating Aug 06, 2026, 09:08 AM UTC
Our engineering team is continuing to investigate the issue, and are aware of impacted performance for both roleplays and avatar functionality alongside editor and video generation issues, we will update as soon as we have further information.
- investigating Aug 06, 2026, 10:16 AM UTC
We are continuing to investigate reported performance issues impacting the editor, video generation, roleplays, and avatar functionality. We will provide updates as we have more information.
- monitoring Aug 06, 2026, 10:31 AM UTC
A fix has been deployed, we are monitoring.
- monitoring Aug 06, 2026, 12:35 PM UTC
We are continuing to monitor as systems stabilise.
- resolved Aug 06, 2026, 12:53 PM UTC
All systems are now back to full function. The incident has been resolved.
Major July 28, 2026 Login Issues 1d 18h Editor
Started Jul 28, 2026, 02:42 PM UTC· resolved Jul 30, 2026, 08:43 AM UTC
- investigating Jul 28, 2026, 02:42 PM UTC
We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
- investigating Jul 28, 2026, 04:05 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 28, 2026, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 08:43 AM UTC
This incident has been resolved.
Notice July 21, 2026 Video Generation Delays 2h 47m Video generation
Started Jul 21, 2026, 04:21 PM UTC· resolved Jul 21, 2026, 07:09 PM UTC
- investigating Jul 21, 2026, 04:21 PM UTC
We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
- resolved Jul 21, 2026, 07:09 PM UTC
This incident has been resolved.
Minor July 14, 2026 Slow loading times for shared Synthesia videos 14m Video Sharing
Started Jul 14, 2026, 05:58 PM UTC· resolved Jul 14, 2026, 06:13 PM UTC
- investigating Jul 14, 2026, 05:58 PM UTC
We are currently aware of an issue causing slow loading times for shared Synthesia videos. Our engineering team is investigating the matter and we will provide updates as soon as more information becomes available
- monitoring Jul 14, 2026, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 06:13 PM UTC
This incident has now been resolved.
Notice June 1, 2026 Support Service Unavailable 3h 15m Editor
Started Jun 01, 2026, 09:59 AM UTC· resolved Jun 01, 2026, 01:14 PM UTC
- investigating Jun 01, 2026, 09:59 AM UTC
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
- resolved Jun 01, 2026, 01:14 PM UTC
Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.
Notice May 25, 2026 Delayed Generation Delays 4h 21m Video generation
Started May 25, 2026, 02:40 PM UTC· resolved May 25, 2026, 07:01 PM UTC
- investigating May 25, 2026, 02:40 PM UTC
Currently investigating delays on video generations.
- investigating May 25, 2026, 03:21 PM UTC
We are continuing to investigate this issue.
- monitoring May 25, 2026, 04:26 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- monitoring May 25, 2026, 04:26 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved May 25, 2026, 07:01 PM UTC
This incident has been resolved.
Minor May 8, 2026 Video Generation Issues 1h 27m Video generation
Started May 08, 2026, 07:10 AM UTC· resolved May 08, 2026, 08:37 AM UTC
- investigating May 08, 2026, 07:10 AM UTC
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- monitoring May 08, 2026, 07:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 08:37 AM UTC
This incident has been resolved.
Minor April 8, 2026 Video Generation & Performance Issues 6h 37m Video generation
Started Apr 08, 2026, 02:29 PM UTC· resolved Apr 08, 2026, 09:06 PM UTC
- investigating Apr 08, 2026, 02:29 PM UTC
We're currently aware of an issue impacting various features within the app, which include: - Video generation - Dubbing - Translation - Avatar creation - Voice cloning - Voice preview - Image generation (Sora/Veo3) Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have additional information.
- monitoring Apr 08, 2026, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 09:06 PM UTC
This incident has now been resolved.
Minor April 2, 2026 Watch page and Share player failing to display for Interactive videos 18m Video Sharing
Started Apr 02, 2026, 02:35 PM UTC· resolved Apr 02, 2026, 02:53 PM UTC
- investigating Apr 02, 2026, 02:35 PM UTC
We're currently experiencing an issue where the Watch page and Share player are failing to display for Interactive videos. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
- resolved Apr 02, 2026, 02:53 PM UTC
This incident has been resolved.
Minor March 9, 2026 Video Generation Outage 15m Video generation
Started Mar 09, 2026, 01:13 PM UTC· resolved Mar 09, 2026, 01:28 PM UTC
- investigating Mar 09, 2026, 01:13 PM UTC
We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- resolved Mar 09, 2026, 01:28 PM UTC
A fix has been implemented, and the issue has now been resolved.
Minor February 4, 2026 Issue previewing and generating speech with a subset of voices 4h 32m Editor, Video generation
Started Feb 04, 2026, 12:39 PM UTC· resolved Feb 04, 2026, 05:12 PM UTC
- investigating Feb 04, 2026, 12:39 PM UTC
We're currently experiencing issues previewing and generating speech with the below subset of voices. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information. Male: Trustworthy Enjoyable Coarse Timbered Laidback Resonant Sonorous Scottish Deadpan Serious Peaceful Soothing Commercial Peaceful Oratory Energetic Lively Reassuring Booming Compassionate Honest Youthful Didactic Mature Announcer Serious Soft-spoken Young Lively 2 Thoughtful Upbeat Energetic Lively Friendly Female: Honeyed Energetic Fluttery Lively Smart Youthful Soft Southern Understanding Commercial Promotional Lively Bright Deep Narrative Clear Relaxed Professional Warm Expressive Precise Easy going
- investigating Feb 04, 2026, 04:09 PM UTC
We've identified the cause of the issue, and will continue to provide updates as we have more information.
- resolved Feb 04, 2026, 05:12 PM UTC
This incident has been resolved.
Major January 26, 2026 Editor and interactive share player failing to load 1h 53m Editor
Started Jan 26, 2026, 02:19 PM UTC· resolved Jan 26, 2026, 04:12 PM UTC
- investigating Jan 26, 2026, 02:19 PM UTC
We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- identified Jan 26, 2026, 03:46 PM UTC
Our Engineering Teams have identified the issue, and a fix is being currently being implemented.
- monitoring Jan 26, 2026, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 04:12 PM UTC
This incident has been resolved.
Major January 20, 2026 App failing to load 17m Editor
Started Jan 20, 2026, 11:39 AM UTC· resolved Jan 20, 2026, 11:57 AM UTC
- investigating Jan 20, 2026, 11:39 AM UTC
We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- resolved Jan 20, 2026, 11:57 AM UTC
Our Engineering Teams have now released a fix, and the issue has been resolved.
Minor November 17, 2025 New User Sign-In Failure 1d
Started Nov 17, 2025, 09:32 PM UTC· resolved Nov 18, 2025, 09:47 PM UTC
- investigating Nov 17, 2025, 09:32 PM UTC
We are currently investigating the issue.
- monitoring Nov 17, 2025, 11:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 17, 2025, 11:40 PM UTC
We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at [email protected] for further assistance.
- resolved Nov 18, 2025, 09:47 PM UTC
This incident has been resolved.
Minor September 5, 2025 Videos failing to display inside the editor 12m Editor
Started Sep 05, 2025, 10:47 AM UTC· resolved Sep 05, 2025, 10:59 AM UTC
- investigating Sep 05, 2025, 10:47 AM UTC
We're currently experiencing an issue where videos are failing to display while inside the editor. Our Engineering teams are investigating the issue. Our sincere apologies for the inconvenience, and we will continue to provide updates as soon as we have further information.
- resolved Sep 05, 2025, 10:59 AM UTC
Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.
Notice June 12, 2025 Issues Opening Videos in Editor 7m Editor
Started Jun 12, 2025, 04:58 PM UTC· resolved Jun 12, 2025, 05:05 PM UTC
- investigating Jun 12, 2025, 04:58 PM UTC
We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.
- investigating Jun 12, 2025, 05:01 PM UTC
We are continuing to investigate this issue.
- resolved Jun 12, 2025, 05:05 PM UTC
This incident has been resolved. Thank you for your patience!
Minor May 12, 2025 Slow Performance Issues 3h 5m Editor, Video generation
Started May 12, 2025, 12:47 PM UTC· resolved May 12, 2025, 03:52 PM UTC
- investigating May 12, 2025, 12:47 PM UTC
We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- investigating May 12, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- monitoring May 12, 2025, 01:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2025, 03:52 PM UTC
This issue has now been resolved.
Notice May 9, 2025 Scheduled Maintenance on May 10th 2d 18h
Started May 09, 2025, 01:26 PM UTC· resolved May 12, 2025, 08:05 AM UTC
- investigating May 09, 2025, 01:26 PM UTC
Please be aware of scheduled maintenance on Saturday, May 10th, at 07:00 AM GMT. While we aim for no interruptions, some temporary unavailability may occur. At Synthesia, we’re committed to optimising your experience. If you have any questions, reach out to our Support team.
- resolved May 12, 2025, 08:05 AM UTC
Our scheduled maintenance is complete. Thank you for your patience!
Major February 5, 2025 Share Page Videos Not Showing 30m Video Sharing
Started Feb 05, 2025, 03:22 PM UTC· resolved Feb 05, 2025, 03:53 PM UTC
- identified Feb 05, 2025, 03:22 PM UTC
We are currently aware of an issue where videos shared via the share page will not appear. Our engineering team have identified the issue and are implementing a fix.
- identified Feb 05, 2025, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2025, 03:40 PM UTC
A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.
- resolved Feb 05, 2025, 03:53 PM UTC
This issue has been resolved.
Minor January 14, 2025 Video Generation & Voice Performance Issues 2h 17m Video generation
Started Jan 14, 2025, 09:13 AM UTC· resolved Jan 14, 2025, 11:31 AM UTC
- investigating Jan 14, 2025, 09:13 AM UTC
We're currently aware of performance issues impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- monitoring Jan 14, 2025, 10:47 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 14, 2025, 11:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2025, 11:31 AM UTC
This issue impacting video generation and voice preview has now been resolved.
Major December 26, 2024 Video Generation and Editor Issues 1h 23m Editor, Video generation
Started Dec 26, 2024, 05:36 PM UTC· resolved Dec 26, 2024, 06:59 PM UTC
- investigating Dec 26, 2024, 05:36 PM UTC
We're currently experiencing issues impacting both video generation and opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.
- monitoring Dec 26, 2024, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 26, 2024, 06:59 PM UTC
This incident has been resolved.
Minor December 22, 2024 Video Generation Performance Issues 1h 51m Video generation
Started Dec 22, 2024, 04:15 PM UTC· resolved Dec 22, 2024, 06:06 PM UTC
- investigating Dec 22, 2024, 05:06 PM UTC
We're currently aware of performance issues impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- investigating Dec 22, 2024, 05:07 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 22, 2024, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2024, 06:06 PM UTC
This issue impacting video generation has now been resolved.
Minor November 20, 2024 Google sign-in temporarily unavailable 1d 6h Editor
Started Nov 20, 2024, 11:00 AM UTC· resolved Nov 21, 2024, 05:41 PM UTC
- identified Nov 20, 2024, 05:27 PM UTC
We're aware of an issue in which Google sign-in is unavailable currently. We have identified the cause of the issue, and are working to implement a fix. In the meantime, please contact us at [email protected] for further assistance with accessing your account.
- monitoring Nov 21, 2024, 05:16 PM UTC
A fix has been implemented and we are monitoring results. Google sign-in should now be available. However, if further issues persist signing in via Google, please contact us at [email protected] and we'll be happy to assist.
- resolved Nov 21, 2024, 05:41 PM UTC
This issue impacting Google sign-in has now been resolved.