Synthesia experienced a notice incident on July 8, 2025 affecting Editor, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Editor
Update timeline
- investigating Jul 08, 2025, 02:23 PM UTC
We're currently experiencing an issue where login is unsuccessful for some accounts, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
- resolved Jul 08, 2025, 03:12 PM UTC
Our Engineering Teams have now identified the issue, which impacted a very small number of accounts. However, if you encounter any difficulty with accessing your account, please contact [email protected] and we'll be happy to assist.