Synthesia experienced a minor incident on September 5, 2025 affecting Editor, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Editor
Update timeline
- investigating Sep 05, 2025, 10:47 AM UTC
We're currently experiencing an issue where videos are failing to display while inside the editor. Our Engineering teams are investigating the issue. Our sincere apologies for the inconvenience, and we will continue to provide updates as soon as we have further information.
- resolved Sep 05, 2025, 10:59 AM UTC
Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.